Privacy Policy

1. Introduction

Bhalo-Basa Bridhabas ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name, contact details (phone number, email address, postal address)
• Date of birth, age, and gender
• Medical history and health information (for residents and patients)
• Emergency contact information
• Payment and billing information
• Government-issued identification documents (as required)

2.2 Automatically Collected Information

• IP address, browser type, and device information
• Pages visited, time spent on pages, and navigation patterns
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide healthcare and elderly care services
• To process admissions, bookings, and appointments
• To process payments and maintain billing records
• To communicate with you about our services
• To respond to inquiries and provide customer support
• To improve our website and services
• To comply with legal obligations and regulatory requirements
• To send newsletters and updates (with your consent)

4. Medical Information Privacy

We understand the sensitive nature of medical and health information. All medical records and health-related data are:

• Stored securely with restricted access
• Shared only with authorized healthcare professionals involved in patient care
• Protected in accordance with applicable healthcare privacy laws
• Never sold or shared with third parties for marketing purposes

5. Information Sharing and Disclosure

We may share your information with:

• Healthcare Providers: Doctors, nurses, and medical professionals involved in care
• Service Providers: Third-party vendors who assist in operations (payment processors, IT services)
• Legal Authorities: When required by law or to protect rights and safety
• Emergency Contacts: Family members or designated contacts in case of emergencies

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection and privacy

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access your personal information we hold
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent for data processing (where applicable)
• Object to processing of your personal information
• Request a copy of your data in a portable format

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Medical records are retained in accordance with applicable healthcare regulations.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: